Skills/ Knowledge/ Attitude Requirements

  • Friendly and engaging personal style, strong interpersonal skills with people of all ages and backgrounds required
  • Healthy balance of patience and energy required
  • Past experience using electronic cash systems an asset
  • Ability to work quickly and accurately when there are multiple tasks at hand required
  • Trustworthiness in handling money required
  • Understands confidentiality and uses discretion of customer information
  • Ability to handle complaints and be able to de-escalate potentially difficult situations
  • Ability to communicate the MCC story and shop policies and procedures including provincial customer service guidelines

Tasks and Responsibilities:

  • Greet shoppers with a pleasant greeting
  • Be familiar with the shop prices
  • Learn and carry out cash register, credit card and debit machine procedures
  • Pack purchases and thank customers
  • Handle complaints with care
  • Answer customer questions and direct them to what they are looking for
  • Maintain cash counter area with bags, paper for wrapping breakable items, hangers and other supplies
  • Be alert to possible shoplifting
  • Be familiar with the use of the intercom
  • Answer phone as required
  • Share information about the shop and the work of Mennonite Central Committee
  • Take concerns and/or complaints to the Manager
  • Be familiar with shop guidelines and procedures

Time Commitment

  • Expected number of hours: 3 or 4 hour shifts available weekly or monthly
  • Length of commitment required: minimum 6 months   
  • Available for high school community service hours

Training and Development offered

  • Position specific orientation will be provided
  • Job shadowing and training meetings offered as available
  • Policy and procedure manual available at all times

Other:

  •  Volunteer liability coverage for all volunteers

All MCC volunteers are expected to respect the MCC mission statement: Mennonite Central Committee (MCC), a worldwide ministry of Anabaptist churches, shares God's love and compassion for all in the name of Christ by responding to basic human needs and working for peace and justice. MCC envisions communities worldwide in right relationship with God, one another and creation.

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