Refugee resettlement provides a new start for the families and individuals who’ve had to flee their homes due to conflict or disaster. Each of the 13,000 refugees who have been resettled in Canada through MCC over the last 42 years has been offered a new opportunity. But when we reduce refugee sponsorship to only that, we miss a much bigger truth—that newcomers enrich our lives too.

Each and every person that has the chance to start their life in Canada brings with them a unique personality and experience that only adds to our country. During the pandemic, a number of newcomers have stepped up to the front lines and are serving their neighbours in whatever capacity they can. Here are the stories of four newcomers and how they are supporting our communities during this pandemic.

Man stands in front assembly line Ali Mansour was resettled in Canada in March 2020, just weeks before the global pandemic led to widespread lockdowns and travel restrictions. He works for The Canadian Shield, a personal protective equipment (PPE) manufacturer in Waterloo, Ont.Photo courtesy of Ali Mansour

Ali Mansour


Syrian refugee Ali Mansour landed in Canada in March 2020, mere weeks before the global pandemic would cause widespread lockdowns, quarantining and travel restrictions. He quickly found a job at The Canadian Shield, a manufacturer of personal protective equipment (PPE) based in Waterloo, Ont.

"I love the co-operation, friendly people, mutual respect and healthy measures in place to protect staff and products,” said Ali about his job. “I feel happy that I am helping the community in facing this pandemic. This is the community that saved me and supported me so that I could continue my life in peace and love.”

Man holding container of food stands at take-out counter Shadi Alkhannous runs the take-out and delivery counter at the Alnoor Halal Food Market in St. Catherines, Ont., serving meals like shish tawook, chicken shawarma and beef kabab. He and his family have been living in Canada since they were resettled here in 2016.Photo courtesy of Shadi Alkannous

Shadi Alkhannous


Shadi Alkhannous arrived in Canada from Syria with his wife Sultana and children Ghazal and Hussein in October 2016. They’ve since added a new member of their family, their son Mohammed.

Within a year of arriving in Canada, Shadi found a job as a meat cutter in a grocery store called Alnoor Halal Food Market in St. Catharines, Ont. Last year, he found an added layer of success when they opened a take-out and delivery counter in the store, offering meals like beef kabab and chicken shawarma.

Shadi says he simply likes to help people however he can. He and his wife have helped a number of other newcomers find sponsors for family members still living as refugees and often meet newcomer families at the airport to assist with translation and other support.

"When people call me, I'm happy to do what I can for them,” he says. “I do the same as people did for me when I came new."

Three women pose for a photo wearing full PPE, gowns and masks. Yodit Habtemariam (right) arrived in Canada from Eritrea in 2018 and now works at a retirement home in London, Ont., as a personal support worker. She poses for a photo with some of her co-workers who asked their names not be used.Photo courtesy of Yodit Habtemariam.

Yodit Habtemariam and Tsegereda Tsegay


Yodit Habtemariam works as a personal support worker at a retirement home in London, Ont. She is a more recent newcomer, having arrived in Canada from Eritrea in May 2018. She points to the Bible to inform why she believes the hard work of people like her on the front lines is so important, particularly Jesus’ call to feed the hungry and clothe the naked in Matthew 25.  

Tsegereda Tsegay was sponsored for resettlement from Eritrea in Canada in 1987 and works at the same retirement home with Yodit. She loves working with the elderly and says being a front-line worker for the elderly is her honour because each of her residents is vulnerable and deserves to be protected.

Make a difference